Continuous Discovery Habits

Author: Teresa Torres

Highlights

• meet companies like this constantly. They want to improve. They know they need to improve. They usually understand the theory of how strong teams work. But they just don’t have the hands-on experience and knowledge to be able to provide the coaching their people need. (Location 75)
• You’ll learn to balance action with doubt, so that you can get started without being blindsided by what you don’t get right. (Location 128)
• It will help you continuously discover unmet customer needs and the solutions that will address those needs. Before we get into how to do this, let’s take a brief look at how we got here. (Location 138)
• That means rather than defining your success by the code that you ship (your output), you define success as the value that code creates for your customers and for your business (the outcomes). Rather than measuring value in features and bells and whistles, we measure success in impact—the impact we have (Location 216)
• had on our customers’ lives and the impact we have had on the sustainability and growth of our business. (Location 218)
• Visual: The fourth mindset encourages us to step beyond the comfort of spoken and written language and to tap into our immense power as spatial thinkers. (Location 225)
• The habits in this book will encourage you to draw, to externalize your thinking, and to map what you know. Cognitive psychologists have shown in study after study that human beings have an immense capacity for spatial reasoning. (Location 226)
• At a minimum, weekly touchpoints with customers By the team building the product Where they conduct small research activities In pursuit of a desired outcome (Location 240)